PRIVACY NOTICE – ARENA
What information do we collect?
When making an enquiry or completing a booking for an event hosted at Leigh Sports Village, we ask you to provide your full name, home address, telephone contact details, date of birth and e-mail contact details. If you are required to make a payment at any point, you may need to provide your debit/credit card details which are used in accordance with the Payment Card Industry Data Security Standard (PCI DSS).
When enrolling a child you are responsible for on to any of our events, we will ask you for any specific medical requirements that may affect their participation in our event. This information is taken in the strictest confidence and will be used only in regards to the event that is to take place and at no point will be passed on to any third party.
Why is this information collected?
The primary purposes of collecting this information is to allow us to complete the booking process, allowing us to contact you when required for any reason related to your event taking place.
We may also wish to contact you via e-mail to promote future events at Leigh Sports Village that you may wish to attend. You will be given the option to opt-out of receiving these marketing e-mails at all times and you can do so at any time. If we have obtained your details during the course of a booking, we may occasionally send you marketing emails for similar services on the basis that it is within our legitimate interest unless you ask us not to. We will not send you any marketing messages if you ask us not to
Where is this information stored?
Your information is stored securely on our internal systems and cannot be accessed by anyone other than authorised staff in accordance with company procedures.
Does anyone else receive this information?
At no point will your information be shared with any external companies.
How long do we retain this information?
We are permitted to retain and use your personal information, in the manner and for the purposes described above, providing that we process your information under at least one of the following bases:-
- You have given us consent;
- It is necessary for the performance of a contract between us or in order to take appropriate steps prior to us entering into such a contract;
- It is necessary for compliance with a legal obligation upon us;
- It is necessary in order to protect your (or another person’s) vital interests;
- It is within the public interest;
- It is within our (or another party’s) legitimate interests (unless such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data).
Your personal information will be retained and used by us to send you promotional material informing you about future similar events i.e. future Party Nights or events related to your original booking. We will do this on the basis that it is within our legitimate interests to do so. However, if at any point you ask us not to send you any promotional material, we will not use your personal information for this purpose. If you ask us to delete your information, we will give careful consideration to your request in accordance with your rights under the GDPR/Data Protection Act. If there is no lawful reason/basis for us to retain your information, we will delete it on request. However, please note that there may be some circumstances where we are unable to delete all or some of your information, at the time of you making such a request, if it is necessary for us to retain your information (or some of your information) for another lawful reason such as compliance with a legal obligation upon us. If you ask us to delete your information and it is not possible for us to delete all of it, we will delete any information that we do not otherwise need to retain.
Please ask us if you have any questions about this policy and the information set out above.
You have the right to request from us access to and rectification or erasure of your personal data or restriction of processing concerning you or to object to processing as well as the right to data portability. If we process your data on the basis of your consent, you have the right to withdraw your consent at any time (although this will not affect the lawfulness of any processing which occurred on the basis of your consent prior to its withdrawal).
If you have any questions about this privacy notice and how your personal data is used or wish to correct or update your personal information, please contact firstname.lastname@example.org or write to us at the following address:
Leigh Sports Village Co. Ltd
Where to make a complaint if you feel your data has been mis-used
Information Commissioner’s Office
You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/