Leigh Sports Village are looking to recruit a Business Support & Box Office Assistant Manager to work within the Leigh Sports Village on a full-time basis, primarily assisting in the Ticket Office but also offering areas of support elsewhere in the business when required, including occasionally covering reception shifts and other roles as required. You will be required to deputise for the Box Office Manager in his absence.
The role will be based on 40 hours per week with an expectation to be available to work for all stadium fixtures (primarily Leigh Centurions, Manchester United Women and Manchester United U23s) along with any other applicable events. These fixtures take place primarily at weekends but also occasionally evenings and Bank Holidays, with any applicable match day hours including within the 40 hours for that particular week.
Accountable to the Box Office Manager, you will be expected to undertake a full and thorough understanding of the back-office VMS ticket system to ensure the business retains a broad knowledge base of the system and related operations.
Your main duties will concern the selling and administration of match tickets and season tickets through our ticketing system, deal with customer queries whilst also acting as an internal information point, using your skills to collate reports to assist with the full match day safety operation, attending internal meetings where necessary.
Your role will be largely customer-facing and as such it is essential to be able to provide quality customer service to personal callers, have an excellent telephone manner and be able to work efficiently under pressure. You will be required to handle cash and/or credit card payments and process them via the ticketing system and will be responsible for all payment methods that you receive.
Although full training will be provided for use of the ticketing system, good IT skills are essential along with previous experience of a customer service role, cash handling and event operations.
To apply please send your CV along with a covering letter explaining why you would be suitable for the position to Jennifer Maguire, Leigh Sports Village Company, Leigh Stadium, Sale Way, Leigh, WN7 4JY or e-mail firstname.lastname@example.org