PRIVACY NOTICE – LEIGH LEOPARDS
Leigh Sports Village Co. takes your privacy very seriously and is committed to protecting your personal information. This privacy policy sets out the way in which any personal information you provide to us is used and kept secure when you purchase tickets for Leigh Leopards.
What information do we collect?
When purchasing a ticket for a fixture/event at Leigh Sports Village, we ask you to provide your full name, home address, telephone contact details, date of birth and e-mail contact details. If making a purchase for tickets, you may need to provide your debit/credit card details which are used in accordance with the Payment Card Industry Data Security Standard (PCI DSS). If you are purchasing tickets for a disabled supporter, we may require proof of disability (PIP forms) but this is for visual purposes only and is not copied or recorded at any point and is merely to confirm eligibility as necessary.
Why is this information collected?
The primary purposes of collecting this information is to allow us to complete the purchasing process, meaning we’re able to either post your ticket to your home address or to verify your purchase when collecting tickets from the Ticket Office.
Collecting this information also allows us to contact you in the event of a fixture/event being cancelled or postponed, whilst also providing a trace on your purchase should you require a replacement ticket or refund.
Information such as your date of birth or home address will never be shared with anyone other than Leigh Leopards (see below for more information about this), but may be used to analyse the age or location profile of ticket purchasers for a particular fixture/event.
We may also wish to contact you via e-mail to promote future fixtures/events at Leigh Sports Village that you may wish to attend. You will be given the option to opt-out of receiving these marketing e-mails at all times.
Where is this information stored?
Your information is stored securely within the systems of Advanced Computer Systems. You can view their privacy policy HERE. In order to provide our products and services, we appoint other organisations to carry out some of the data processing on our behalf, including but not limited to payment processing organisations.
Does anyone else receive this information?
As part of our wish to promote future fixtures/events at Leigh Sports Village, your name and e-mail address may be shared with Leigh Leopards in order for them to promote their fixtures at Leigh Sports Village. You will be given the option to opt-out of receiving these marketing e-mails at all times.
As such we are deemed to be ‘Joint Controllers’ of this data and we have an agreement in place to ensure that Leigh Leopards take the privacy of your information as seriously as we do.
We may also share your data with third parties if we are under a legal or regulatory duty to do so or where such disclosure is necessary to protect the safety or security of any persons.
How long do we retain this information?
We are permitted to retain and use your personal information, in the manner and for the purposes described above, providing that we process your information under at least one of the following bases:-
- You have given us consent;
- It is necessary for the performance of a contract between us or in order to take appropriate steps prior to us entering into such a contract;
- It is necessary for compliance with a legal obligation upon us;
- It is necessary in order to protect your (or another person’s) vital interests;
- It is within the public interest;
- It is within our (or another party’s) legitimate interests (unless such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data).
Your personal information will be retained and used by us and Leigh Leopards to send you promotional material informing you about future similar events i.e. future fixtures of Leigh Leopards and ticketing for those fixtures. We will never give your data to anyone else, other than Leigh Leopards, for the purposes of marketing. This is within our legitimate interests and the legitimate interests of Leigh Leopards. However, if at any point you ask us not to send you any promotional material, we will not use your personal information for this purpose. If you ask us to delete your information, we will give careful consideration to your request. If there is no lawful reason/basis for us to retain your information, we will delete it on request. However, please note that there may be some circumstances where we are unable to delete all or some of your information, at the time of you making such a request, if it is necessary for us to retain your information (or some of your information) for another lawful reason such as compliance with a legal obligation upon us. If you ask us to delete your information and it is not possible for us to delete all of it, we will delete any information that we do not otherwise need to retain. If we have passed your information to Leigh Leopards and you ask us to delete or amend your information, we will notify Leigh Leopards accordingly and ask them to delete or amend your information should we be required to do so by law.
In any event however, both we and Leigh Leopards will delete your information following the conclusion of the rugby season that follows the current season unless it is necessary for us to retain your information for some other legal or regulatory reason.
Please ask us if you have any questions about this policy and the information set out above.
Your Rights
You have the right to request (from us and/or Leigh Leopards) access to and rectification or erasure of your personal data or restriction of processing concerning you or to object to processing as well as the right to data portability. If we process your data on the basis of your consent, you have the right to withdraw your consent at any time (although this will not affect the lawfulness of any processing which occurred on the basis of your consent prior to its withdrawal).
How to contact us about your personal data or this privacy policy
If you have any questions about this privacy notice and how your personal data is used or wish to correct or update your personal information, please contact enquiries@leighsportsvillage.co.uk or write to us at the following address:
Leigh Sports Village Co. Ltd
Leigh Stadium
Sale Way
Leigh
WN7 4JY
Where to make a complaint if you feel your data has been mis-used
If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/
Monitoring
Please note that for safety and security, CCTV is in operation in all of our premises which are open to the public.